We're here to help.

Below you'll find answers to frequently asked questions and a contact form in case your question isn't covered.

Frequently Asked Questions

We first seek to understand your body and your unique context. We aim to improve your abilities gradually and safely with careful coaching. We expect you to be actively engaged and learning about your body at every session.  

We use our past experience to help you, but we do not work from cookie cutter templates or try to fit your problems into our preconceived molds.

We do not do high velocity joint manipulations. We don't spend time with heat, ice, ultrasound, etc. to make you feel better for a short period. 

​We do not believe you can effectively beat pain and immobility by narrowly focusing on pain sites, blaming only one particular set of muscles, or massaging and stretching alone.

We emphasize quality movement above all else. This is in stark contrast to a personal training industry that emphasizes more reps, more speed, more sweat and - inevitably - more injury.

You must move well before you move more. We aim to help you do both.

Unfortunately insurance companies do not cover our training as we are not medical practitioners or physical therapists. 

Flexible spending accounts may work, but you should check with the rules of your specific FSA.

Most of our clients have already exhausted a slew of medical and chiropractic approaches before coming to us. We are proud to say that when our clients put in the effort, they get the results they are looking for.

To book an appointment, you'll need to take our free orientation course. 

We only want you as a client if are familiar with 1) who we are 2) how we think 3) the expectations we have for you. If you are a familiar with all three, there should be no question about why we have structured programs the way we have.

It is not possible to schedule just one appointment with a coach. This sets up unrealistic expectations and doesn't give you or us enough time to make a difference. 

We are not medical practitioners and can't give you medical advice, but we can tell you this.

Research on X-rays and MRIs for diagnosing pain sources is clear: X-rays and MRIs are of no practical use. They are misleading and cause unnecessary mental anguish. 

The research that supports surgical intervention for joint issues is highly biased and of poor quality. It's no surprise that the studies supporting surgery are invariably written by surgeons with a strong financial incentive to promote surgery.

Many orthopedic surgical interventions on joint issues demonstrate the same historical pattern: Widespread use supported by heavily biased, badly flawed research. Over time, independent research shows that the surgeries themselves are no better than fake surgeries but with higher risks of complication. Outcomes are never even close to what surgeons initially claimed. But after years of widespread use, surgeries are already entrenched in society as "the right answer" for joint pain. 

We believe you should  improve joint mechanics by addressing the strength and coordination deficits in the muscles. Muscles clearly affect joint motion. Muscles also hurt when they are deconditioned. 

As your muscle control improves, seemingly insurmountable joint problems disappear. We see this happen time and again. The pattern holds true with even the most scary sounding of medical diagnoses (e.g. stenosis, degenerative discs, femoroacetabular impingment, meniscus tears, osteoarthritis, etc.).

It does, and it doesn’t. Because we see a large number of older people in our society moving slowly and suffering with lots of musculoskeletal maladies, we tend to believe that these problems are simply part and parcel of getting old. This only appears to be true because we do not see as many older people who have figured out how to maintain mobility and strength.

If you wrapped your hand up in a fist and kept it taped shut for the next thirty years, your hand would be stiff, inflexible, and definitely painful. We wouldn’t blame “age” as the problem; we would point at the tape and conclude that it had a deleterious effect on your hand's function. If a small restriction affects your movement patterns negatively, it can easily snowball into a worse and worse situation over time. That is what happens to us as we age - unless we actively combat that process.

We help our clients learn how to gradually and progressively push their bodies in a positive way - no matter their age or history.

Sorry things didn't work out. Just use the contact form below to request a refund.

We generally process refund requests as soon as they are received. You should see a refund to your account within 5 business days.  

We hope you're able to find a solution that fits your needs!

It can be hard to get in touch with us on the timetable you demand. Here's why.

We are dedicated to helping people think right, move right, and feel right. To think clearly enough to serve our clients during their sessions and to create great online content, we find it necessary to establish strict boundaries around our time. To think creatively enough to solve complicated problems, we need time to experiment with and train our own bodies. To be the best coaches we can be, we carve out space from the mental and physical chaos that results from constant 24/7 connectedness.

In short, taking care of your body and mind is important. To help you, taking care of our bodies and minds is important too.

Your patience and understanding are appreciated (and will be part of your long term learning process). 

Get in touch.

Got a question not answered above? Need guidance on a DIY program? Want a refund for a program that wasn't a good fit for you?

For refund requests, please include the product name and order number.

Due to an incredible volume of requests, we do not provide personalized advice to anyone but our paying clients and online customers.

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